Client Risk Solutions

Every Moment Matters

Not just when a loss occurs. In fact, the most important moments often happen before a claim ever takes place. That's because the way you prepare for the unexpected often determines how well you're protected against it. But how do you prepare when the unexpected is, by definition, unknown? By leaning on those who've been there.

People shaking hands during a business meeting.

As insurance specialists, we've learned from our experience and the experiences of our clients. We treat every loss as an opportunity to learn how to better protect against the next one. For us, insurance protection means more than coverage—it means helping you prevent the worst from happening.

That's why we offer quality risk management services and evaluations to better:

  • Determine your unique areas of risk
  • Provide ideas for reducing that risk
  • Offer ongoing support to help keep your organization as safe as possible
Associates with industry experience
We've Been There… Literally

Not only do we specialize in the markets we serve, but many of our associates volunteer or have worked within those same industries. That means when you speak to one of us, there's a good chance that they've stood in your shoes, facing the same risks and challenges that you do. This is exactly what helps us provide better service and protections.

Your Defensive Lineup

Meet some of our risk specialists, dedicated to helping you better navigate your risk and protect against the unexpected.

Scott Harkins, Senior Vice President, Client Risk Solutions

Scott Harkins, Senior Vice President, Client Risk Solutions

Scott has 40 years of experience providing safety, health and fire protection services to a wide variety of public and private clients, including fire departments and other emergency service organizations.

Scott's impressive experience as a risk control professional is only outmatched by his 45 years of service as a firefighter and EMT. He has served as the Fire Chief in two different volunteer departments and is an active member of many emergency service and safety related organizations including NFPA, ASSP and the NSC.

Scott is a graduate of Illinois Institute of Technology in Chicago, IL where he received a Bachelor of Science degree in Fire Protection and Safety Engineering. He is a Certified Safety Professional (CSP), Certified Fire Protection Specialist (CFPS), and holds the Chartered Property Casualty Underwriter (CPCU) and Associate in Risk Management (ARM) designations.

Mike Baker, Director, VFIS Client Risk Solutions

Mike Baker, Director, VFIS Client Risk Solutions

Prior to coming to Glatfelter in 2003, Mike's life was already dedicated to the fire and emergency services community as a third-generation responder himself. He served as a firefighter and EMT, and continued to remain active in his local EMS and fire department for over 25 years. With his first-hand experience in the field, he's able to relate to insureds on a professional—and personal—level and truly understand the risks they face each day.

Having completed over 700 risk consulting meetings with fire and EMS clients across the country, Mike loves that his role gives him the opportunity to connect with responders and that he's able to use his experience to make a difference in the lives of those who make a difference every day.

Matt Olphin, Director, Glatfelter Public Entities & Glatfelter Ministry Care Client Risk
                                Solutions

Matt Olphin, Director, Glatfelter Public Entities & Glatfelter Ministry Care Client Risk Solutions

Matt's well-rounded background assessing risks, analyzing claims and helping public entities and religious organizations tackle their day-to-day challenges has proven invaluable. His knowledge and over twenty-five years of safety experience helps us provide you with the tools and information your community needs to continue to thrive.

Dr. Christina Boyle, Director, Glatfelter Healthcare Client Risk Solutions

Dr. Christina Boyle, Director, Glatfelter Healthcare Client Risk Solutions

Christina's first-hand experience as a registered nurse and her years as a licensed healthcare risk manager are a great asset to lean on. Because she's been there, Christina is able to speak as a colleague and offer valuable insight for your hospice, homecare agency or assisted living facility. She works to help you continue to deliver quality care for your patients and residents.