Claims

We're Here For You

Filing a Claim

Questions?

We're available. Reach out to our claims team anytime.

No one wants to have to file a claim—but sometimes these moments are unavoidable. When they are, having the right support system in place can make all the difference.

We take our role as that support system very seriously. We're proud to be there for our agents and clients in critical moments, and committed to consistently stepping up when it matters most.

Claims representatives form Glatfelter posing for a photo

Filing a Claim

So—what now?

If you're a Glatfelter agent

File claims by sending a completed loss report to claims@glatfelters.com or faxing them to 717.747.7051. If you're a VFIS agent located in a Regional Director state, please send all documents directly to your Regional Director.

If you're a Glatfelter client

Simply reach out to your insurance agent. They will walk you through each step of the claims filing process and file the claim on your behalf.

You never know when you might need help. If you have an after-hours emergency, please reach out to Glatfelter Claims Management by calling 800.233.1957 for assistance. We know how important it is to be available to assist—whenever that might be.

Property Loss Claim

To file a claim please gather:

  • Policy Number
  • Date and Time
  • Insured Name, Address and Phone Number
  • Location of Loss
  • Type of Loss
  • Report Number
  • Name of Police or Fire Department
Download Form

General Liability Claim

To file a claim please gather:

  • Policy Number
  • Date and Time
  • Insured Name, Address and Phone Number
  • Location of Occurrence
  • Description of Occurrence
  • Name of Authority Contacted
  • Injured Name, Address and Phone Number
  • Type of Liability
  • Witnesses Information
Download Form

Auto Loss Claim

To file a claim please gather:

  • Policy Number
  • Date and Time
  • Insured Name, Address and Phone Number
  • Location of Accident
  • Description of Accident
  • Name of Authority Contacted
  • Report Number
  • Policy Information
  • Insured Vehicle Information
  • Property Damage Information
  • Information of Injured Party
  • Information on Passengers or Witness
Download Form

Workers' Compensation Claim

For Workers' Comp claims, reach out to AIG's claims department by calling 877.399.6442.

Please refer to these instructions when filing.

Download Form

When you're dealing with a lot in any given moment, it can be hard to remember what to do.

Here are a few critical things for clients to keep in mind:

  • Keep Records. If your claim involves an automobile accident or crime, keep a record of the name of the police department involved and the number of the police report.
  • Confidentiality is important. Don't provide information to anyone other than the assigned claim handler or their authorized representative.
  • Update your agent. In the event that a lawsuit is filed, contact your agent immediately and provide copies of the suit papers.
"We had a claim on a church that fell into the grey area as that often happens. And Glatfelter, rather than try to find a way out of coverage, found a way to make sure that the policy responded."
Ryan Bowles, Marsh & McLennan Agency
"I've seen first-hand how quickly Glatfelter pays claims."
Matt Moore, Eloise Moore Insurance Agency
"We could not have survived without the insurance. We had insurance with another company. Glatfelter came and cut us a check without a question, helped us to keep our house and pay our bills. Without Glatfelter, we wouldn't have made it."
Marty Bailey, Couchton Fire Rescue, SC | Client since 1998
"Glatfelter was here immediately to help, not just with the claim, but to help us deal with the construction company and other contractors. They were quick to point out what to do and extremely quick to make sure that patient care was never jeopardized."
Steve Knaub, CEO, Hospice and Community Care