Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking an experienced Liability Specialist to join our claims management team. This role will independently investigate, determine liability and/or compensability and adjust third-party claims, which may include general liability, professional liability, management liability and employment practices liability with significant damages and/or exposures.
Duties could include:
- Handling and/or directing the investigation, negotiation and disposition of claims as the claim dictates within authority limits.
- Independently gathering documentation to evaluate damages.
- Settles claims promptly and equitably utilizing various settlement techniques such as direct negotiations or ADR.
- Prepares reports to management, agents and stakeholders as directed by management.
- Reviews losses with the insurance carrier as required.
- Participates in strategic and roundtable discussions with leadership.
- Handles the timely assignment of independent vendors and assures their efficient and cost-effective.
- Shares responsibility of selecting, monitoring and managing outside legal providers for pre-litigation and litigation needs, and aggressively and effectively implements litigation management practices.
- Attends mediations, hearings and trials as assigned by management.
- Issues and approves coverage letters to be obtained as per procedures.
- Informs claimant, insured or attorney of denial of liability and justifies denial when applicable.
- Authorizes and/or issues checks.
- Ensures prompt and proper disposition of claims with assistance of a meaningful diary system.
What We’re Looking For
- High School Diploma with five (5) years of experience handling complex and high exposure liability claims, or appropriate transferable experience in a related field.
- Industry designation(s) and field experience is a significant asset and is strongly preferred. Appropriate college degree is an advantage.
- Must have or obtain the AIC or comparable designation within three (3) years of hire.
- Must have or obtain appropriate licenses within an aggressive period of time. Will be required to maintain licenses by fulfilling state continuing education requirements.
- Must be technically advanced in claims, including an advanced knowledge of the legal process.
- Ability to read and interpret complex insurance policies and make appropriate decisions grounded on those interpretations.
- Advanced negotiation skills.
- Objective in identifying loss exposures and translating them to fair, equitable settlements.
- Advanced ability to compose letters and reports explaining complex issues.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.