Who We Are
For over 70 years, Glatfelter Insurance Group has believed in doing the right thing for our clients, agents, communities and associates. This founding principle has enabled Glatfelter to grow from the kitchen-table, one-man-operation as it began, to one of the largest managing general agencies in the U.S. with nearly 500 associates across the country, a distribution network of over 4,500 independent brokers and more than 30,000 clients. It is what drives us to innovate—the desire to deliver the best for our clients. Founded as The Glatfelter Agency, which is still in operation, the program basis of Glatfelter Insurance Group, Volunteer Firemen’s Insurance Services (VFIS), was founded in 1969. Throughout the years, Glatfelter has expanded to include specialized program business inclusive of public entities, educational institutions, healthcare facilities, and religious organizations. Glatfelter provides their insureds with comprehensive insurance solutions including property, casualty, life insurance, and more. In 2018, Glatfelter joined American International Group (AIG) and is now part of the AIG family.
About the Position
Glatfelter Insurance Group is seeking a Subrogation Specialist to join our claims management team. This role will be responsible for the handling of subrogation claim matters across Glatfelter’s various programs and lines of business.
This will include:
- Analysis of assigned case files to determine feasibility of recovery and effective expense management.
- Development of supplemental investigation plan to support theory of recovery including management of experts and legal counsel as required.
- Proactively maintains contact with parties of interest and other stakeholders to ensure best in class customer service.
- Demonstrates understanding of and effectively applies pertinent state law, legal principles, and public entity, incorporated nonprofit, and fire and emergency medical services legal protections and immunities.
- Accountable for meeting all standards of file quality, driving handling activity, effectively reporting case status and evaluation to inform decision making.
- Accountable for meeting or exceeding recovery objectives through effective negotiation and handling to facilitate superior recovery outcomes.
- Proactively follows up with relevant parties and refers cases to approved attorneys.
- negotiates the best possible settlement.
What We’re Looking For
- Secondary school education with 5 years handling/adjusting experience in insurance claims.
- Industry designation or post-secondary degree preferred.
- Must have or obtain appropriate adjusting licenses within aggressive period of time.
- Must have working knowledge of insurance coverage and procedures with advanced knowledge of tort, state laws, rules and regulations governing the various arbitrations forums. Subrogation litigation experience preferred.
- Well-developed and practiced negotiation skills.
- Strong organizational skills, ability to prioritize daily tasks, detail oriented.
- Ability to perform calculations and construct and maintain files.
- Advanced communication skills, includes the ability to compose letters, reports or documents explaining complex issues. Must speak clearly and exhibit ability to reason and impart information to others.
Why Choose Glatfelter?
Glatfelter is honored to have been named a Best Place to Work in PA since 2005. We are proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. In addition to 17 paid holidays, (which includes a personal holiday and mental health and wellness day) we provide a variety of leaves for personal, health, family, and volunteer needs. We believe in fostering our associates' development and offer a range of learning opportunities for associates to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible associates to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.
Equal Opportunity Employer
It has been and will continue to be the policy of Glatfelter Insurance Group to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At Glatfelter, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Glatfelter is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please contact Human Resources. Reasonable accommodations will be determined on a case-by-case basis.